{"id":108,"date":"2025-07-21T14:13:06","date_gmt":"2025-07-21T12:13:06","guid":{"rendered":"https:\/\/wysoko.online\/?page_id=108"},"modified":"2025-07-23T16:58:44","modified_gmt":"2025-07-23T14:58:44","slug":"regulamin","status":"publish","type":"page","link":"https:\/\/wysoko.online\/en\/regulamin\/","title":{"rendered":"TERMS &amp; CONDITIONS"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"108\" class=\"elementor elementor-108\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-23807f04 e-flex e-con-boxed e-con e-parent\" data-id=\"23807f04\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;shape_divider_bottom&quot;:&quot;split&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-shape elementor-shape-bottom\" aria-hidden=\"true\" data-negative=\"false\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 1000 20\" preserveaspectratio=\"none\">\n\t<path class=\"elementor-shape-fill\" d=\"M0,0v3c0,0,393.8,0,483.4,0c9.2,0,16.6,7.4,16.6,16.6c0-9.1,7.4-16.6,16.6-16.6C606.2,3,1000,3,1000,3V0H0z\"\/>\n<\/svg>\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-8dacccf e-con-full e-flex e-con e-child\" data-id=\"8dacccf\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4fde0cfb elementor-widget__width-initial elementor-widget-mobile__width-inherit elementor-invisible elementor-widget elementor-widget-theme-post-title elementor-page-title elementor-widget-heading\" data-id=\"4fde0cfb\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;}\" data-widget_type=\"theme-post-title.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">TERMS &amp; CONDITIONS<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-661a94bd elementor-invisible elementor-widget elementor-widget-spacer\" data-id=\"661a94bd\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;,&quot;_animation_delay&quot;:100}\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7fb6485b elementor-widget__width-initial elementor-widget-mobile__width-initial elementor-absolute e-transform e-transform elementor-widget elementor-widget-spacer\" data-id=\"7fb6485b\" data-element_type=\"widget\" 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data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-66a50344 elementor-widget__width-initial elementor-widget-mobile__width-initial elementor-absolute e-transform elementor-widget elementor-widget-spacer\" data-id=\"66a50344\" data-element_type=\"widget\" data-settings=\"{&quot;_position&quot;:&quot;absolute&quot;,&quot;_transform_translateX_effect&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:-200,&quot;sizes&quot;:[]},&quot;_transform_translateY_effect&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:0,&quot;sizes&quot;:[]},&quot;_transform_translateX_effect_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:70,&quot;sizes&quot;:[]},&quot;_transform_translateY_effect_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:150,&quot;sizes&quot;:[]},&quot;_transform_translateX_effect_widescreen&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_translateX_effect_laptop&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_translateX_effect_tablet_extra&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_translateX_effect_mobile_extra&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_translateX_effect_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_translateY_effect_widescreen&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_translateY_effect_laptop&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_translateY_effect_tablet_extra&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_translateY_effect_mobile_extra&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_translateY_effect_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" 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data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7740bf5 e-flex e-con-boxed e-con e-parent\" data-id=\"7740bf5\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-adb65cc elementor-widget elementor-widget-text-editor\" data-id=\"adb65cc\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<div id=\"comp-m6fbs3em1\" class=\"Z_l5lU ku3DBC zQ9jDz qvSjx3 Vq6kJx comp-m6fbs3em1 wixui-rich-text\" data-testid=\"richTextElement\"><p class=\"font_9 wixui-rich-text__text\"><strong><span class=\"wixui-rich-text__text\">I. Introduction<\/span><\/strong><\/p><p class=\"font_9 wixui-rich-text__text\">This Terms and Conditions document of \"wysoko. psychotherapeutic office\" specifies in particular:<\/p><ol class=\"font_9 wixui-rich-text__text\"><li class=\"wixui-rich-text__text\"><p class=\"font_9 wixui-rich-text__text\">The types and scope of services provided by \"wysoko. psychotherapeutic office\";<\/p><\/li><li class=\"wixui-rich-text__text\"><p class=\"font_9 wixui-rich-text__text\">The conditions for entering into and terminating agreements with \"wysoko. psychotherapeutic office\";<\/p><\/li><li class=\"wixui-rich-text__text\"><p class=\"font_9 wixui-rich-text__text\">Complaint procedures and alternative dispute resolution methods.\u00a0<\/p><\/li><\/ol><p class=\"font_9 wixui-rich-text__text\">\u00a0<\/p><p class=\"font_9 wixui-rich-text__text\"><strong><span class=\"wixui-rich-text__text\">II. Definitions<\/span><\/strong><\/p><p class=\"font_9 wixui-rich-text__text\">The terms used in this document have the following meanings:<\/p><ol class=\"font_9 wixui-rich-text__text\"><li class=\"wixui-rich-text__text\"><p class=\"font_9 wixui-rich-text__text\">Center or wysoko. psychotherapeutic office: Located in Warsaw (03-938), at ul. Zwyci\u0119zc\u00f3w 32, lok. 14, NIP 9471957073. It provides psychological and psychotherapeutic services in Warsaw at ul. Podle\u015bna 52\/68.<\/p><\/li><li class=\"wixui-rich-text__text\"><p class=\"font_9 wixui-rich-text__text\">Cookies: Small text files stored by the User's browser on the computer's hard drive, containing information that enables connection identification and proper operation of the Website. Some cookies are retained for a defined time (as specified in the file) and can be manually deleted by the User, while others are deleted after the connection ends. Details on cookies usage are outlined in a separate Privacy Policy.<\/p><\/li><li class=\"wixui-rich-text__text\"><p class=\"font_9 wixui-rich-text__text\">Privacy Policy: A separate document regulating the general principles of personal data processing and website operation, including the page <a class=\"wixui-rich-text__text\" href=\"https:\/\/wysoko.online\/en\/\" target=\"_blank\" rel=\"noopener\" data-auto-recognition=\"true\">https:\/\/www.wysoko.online<\/a> and the rules for using cookies, applicable to all Website visitors, not necessarily Users.<\/p><\/li><li class=\"wixui-rich-text__text\"><p class=\"font_9 wixui-rich-text__text\">Terms and Conditions: This document.<\/p><\/li><li class=\"wixui-rich-text__text\"><p class=\"font_9 wixui-rich-text__text\">Website: The online platform of \"wysoko. psychotherapeutic office,\" operating at <a class=\"wixui-rich-text__text\" href=\"https:\/\/wysoko.online\/en\/\" target=\"_blank\" rel=\"noopener\" data-auto-recognition=\"true\">https:\/\/www.wysoko.online<\/a>;<\/p><\/li><li class=\"wixui-rich-text__text\"><p class=\"font_9 wixui-rich-text__text\">Website Use Agreement: An agreement between the User and \"wysoko. psychotherapeutic office,\" entered into under the terms of these Terms and Conditions, allowing the Center to provide Website Services to the User, who uses the Website accordingly.<\/p><\/li><li class=\"wixui-rich-text__text\"><p class=\"font_9 wixui-rich-text__text\">Agreement: An agreement between the User and \"wysoko. psychotherapeutic office,\" under the terms of these Terms and Conditions, based on which the Center provides Services to the User.<\/p><\/li><li class=\"wixui-rich-text__text\"><p class=\"font_9 wixui-rich-text__text\">Services: Services selected by the User from the options provided by \"wysoko. psychotherapeutic office\" on the website: <a class=\"wixui-rich-text__text\" href=\"https:\/\/wysoko.online\/en\/book-online\/\" target=\"_blank\" rel=\"noopener\" data-auto-recognition=\"true\">http:\/\/www.wysoko.online\/book-online\/<\/a><\/p><\/li><li class=\"wixui-rich-text__text\"><p class=\"font_9 wixui-rich-text__text\">Website Services: Services described in Section IV, point 5 of these Terms and Conditions.<\/p><\/li><li class=\"wixui-rich-text__text\"><p class=\"font_9 wixui-rich-text__text\">User: A person who uses the Services or Website Services.<\/p><\/li><\/ol><p class=\"font_9 wixui-rich-text__text\">\u00a0<\/p><p class=\"font_9 wixui-rich-text__text\"><strong><span class=\"wixui-rich-text__text\">III. About wysoko. psychotherapeutic office<\/span><\/strong><\/p><ol class=\"font_9 wixui-rich-text__text\"><li class=\"wixui-rich-text__text\"><p class=\"font_9 wixui-rich-text__text\">\"wysoko. psychotherapeutic office\" is a center providing psychological, psychotherapeutic, and addiction therapy assistance. The Center collaborates with psychologists, psychotherapists, and addiction therapists (collectively referred to as \"Therapists\").<\/p><\/li><li class=\"wixui-rich-text__text\"><p class=\"font_9 wixui-rich-text__text\">Therapists providing psychotherapeutic support:<\/p><ol class=\"font_9 wixui-rich-text__text\"><li class=\"wixui-rich-text__text\"><p class=\"font_9 wixui-rich-text__text\">Adhere to the Ethical Code of the Polish Psychological Association and the Polish Association for Cognitive and Behavioral Therapy, particularly respecting professional confidentiality. Disclosure of confidential information may only occur if the health or life of the User or others is at serious risk or if required by law.<\/p><\/li><li class=\"wixui-rich-text__text\"><p class=\"font_9 wixui-rich-text__text\">Determine the frequency and mode of assistance with the User, applying the principles outlined in these Terms and Conditions unless otherwise explicitly agreed.<\/p><\/li><\/ol><\/li><li class=\"wixui-rich-text__text\"><p class=\"font_9 wixui-rich-text__text\">Profiles of the Therapists collaborating with \"wysoko. psychotherapeutic office\" can be found at <a class=\"wixui-rich-text__text\" href=\"https:\/\/wysoko.online\/en\/\" target=\"_blank\" rel=\"noopener\" data-auto-recognition=\"true\">http:\/\/www.wysoko.online<\/a> in the \"About Us\" section.<\/p><\/li><li class=\"wixui-rich-text__text\"><p class=\"font_9 wixui-rich-text__text\">The content available on the Website does not constitute an offer as defined by applicable legal provisions, including the Civil Code.<\/p><\/li><\/ol><p class=\"font_9 wixui-rich-text__text\">\u200b<\/p><p class=\"font_9 wixui-rich-text__text\"><strong><span class=\"wixui-rich-text__text\">IV. Website Use<\/span><\/strong><\/p><ol class=\"font_9 wixui-rich-text__text\"><li class=\"wixui-rich-text__text\"><p class=\"font_9 wixui-rich-text__text\">The Website is available for free.<\/p><\/li><li class=\"wixui-rich-text__text\"><p class=\"font_9 wixui-rich-text__text\">Users must be at least 18 years old to use the Website Services.<\/p><\/li><li class=\"wixui-rich-text__text\"><p class=\"font_9 wixui-rich-text__text\">The Website Use Agreement is deemed concluded once the User begins using the Website.<\/p><\/li><li class=\"wixui-rich-text__text\"><p class=\"font_9 wixui-rich-text__text\">The Website Use Agreement is terminated once the User ceases to use the Website. The Center may terminate the Agreement with immediate effect if the User violates significant provisions of these Terms and Conditions.<\/p><\/li><li class=\"wixui-rich-text__text\"><p class=\"font_9 wixui-rich-text__text\">Through the Website, the Center provides the following services to the User:<\/p><ul class=\"font_9 wixui-rich-text__text\"><li class=\"wixui-rich-text__text\"><p class=\"font_9 wixui-rich-text__text\">Information about the offered services and Therapists.<\/p><\/li><li class=\"wixui-rich-text__text\"><p class=\"font_9 wixui-rich-text__text\">The ability to send inquiries to the Center via the contact form on the Website.<\/p><\/li><\/ul><\/li><li class=\"wixui-rich-text__text\"><p class=\"font_9 wixui-rich-text__text\">To send an inquiry via the contact form, the User must provide the following personal data: name, phone number, and email address. Personal data will be processed based on the User's voluntary consent to respond to the inquiry and conduct further correspondence if necessary. Sending an inquiry requires explicit consent to the processing of data as described above. Users may withdraw consent at any time, which does not affect the lawfulness of processing based on consent before its withdrawal.<\/p><\/li><li class=\"wixui-rich-text__text\"><p class=\"font_9 wixui-rich-text__text\">By using the Website, the User declares that they:<\/p><ul class=\"font_9 wixui-rich-text__text\"><li class=\"wixui-rich-text__text\"><p class=\"font_9 wixui-rich-text__text\">Are of legal age and authorized to enter into the Website Use Agreement.<\/p><\/li><li class=\"wixui-rich-text__text\"><p class=\"font_9 wixui-rich-text__text\">Provide truthful data that does not infringe on third-party rights.<\/p><\/li><li class=\"wixui-rich-text__text\"><p class=\"font_9 wixui-rich-text__text\">Have read and agree to these Terms and Conditions.<\/p><\/li><\/ul><\/li><li class=\"wixui-rich-text__text\"><p class=\"font_9 wixui-rich-text__text\">The provisions of Section XI (Electronic Service Provision) points 3\u20137 of these Terms and Conditions apply to the Website Use Agreement.<\/p><\/li><li class=\"wixui-rich-text__text\"><p class=\"font_9 wixui-rich-text__text\">Once the Center fulfills the service, the User loses the right to withdraw from the Agreement.<\/p><\/li><\/ol><p class=\"font_9 wixui-rich-text__text\">\u00a0<\/p><p class=\"font_9 wixui-rich-text__text\"><strong><span class=\"wixui-rich-text__text\">V. Scheduling Consultations \/ Agreement Conclusion<\/span><\/strong><\/p><ol class=\"font_9 wixui-rich-text__text\"><li class=\"wixui-rich-text__text\"><p class=\"font_9 wixui-rich-text__text\">Consultations with a Therapist can be scheduled:<\/p><ul class=\"font_9 wixui-rich-text__text\"><li class=\"wixui-rich-text__text\"><p class=\"font_9 wixui-rich-text__text\">By phone at: 515 000 123<\/p><\/li><li class=\"wixui-rich-text__text\"><p class=\"font_9 wixui-rich-text__text\">By email: kontakt@wysoko.online <a class=\"wixui-rich-text__text\" href=\"mailto:kontakt@wysoko.online\" data-auto-recognition=\"true\">kontakt@wysoko.online<\/a><\/p><\/li><li class=\"wixui-rich-text__text\"><p class=\"font_9 wixui-rich-text__text\">Via calendar available on our website: wysoko.online\/book-online<\/p><\/li><\/ul><\/li><li class=\"wixui-rich-text__text\"><p class=\"font_9 wixui-rich-text__text\">Upon the User\u2019s request for a consultation, \"wysoko. psychotherapeutic office\" agrees on the date, location, consultation fee, and Therapist with the User (via phone, SMS, or email). The User must provide complete registration data, confirm they have read and accepted these Terms and Conditions, and consent to the processing of personal data as per the Center\u2019s Privacy Policy.<\/p><\/li><li class=\"wixui-rich-text__text\"><p class=\"font_9 wixui-rich-text__text\">The first consultation booking establishes a recurring weekly appointment (same day and time) with the same Therapist unless otherwise specified.<\/p><\/li><li class=\"wixui-rich-text__text\"><p class=\"font_9 wixui-rich-text__text\">If the User does not accept these Terms and Conditions, the Agreement is considered terminated.\u00a0<\/p><\/li><li class=\"wixui-rich-text__text\"><p class=\"font_9 wixui-rich-text__text\">Payment for consultations must be made before the session per Section VI of these Terms and Conditions.<\/p><\/li><li class=\"wixui-rich-text__text\"><p class=\"font_9 wixui-rich-text__text\">Only adults with full legal capacity may schedule a consultation. Legal guardians must approve consultations for minors or individuals without full legal capacity.\u00a0<\/p><\/li><\/ol><p class=\"font_9 wixui-rich-text__text\">\u00a0<\/p><p class=\"font_9 wixui-rich-text__text\"><strong><span class=\"wixui-rich-text__text\">VI. Consultation Payments<\/span><\/strong><\/p><ol class=\"font_9 wixui-rich-text__text\"><li class=\"wixui-rich-text__text\"><p class=\"font_9 wixui-rich-text__text\">Service fees are outlined on the website: <a class=\"wixui-rich-text__text\" href=\"https:\/\/wysoko.online\/en\/book-online\/\" target=\"_blank\" rel=\"noopener\" data-auto-recognition=\"true\">https:\/\/www.wysoko.online\/book-online<\/a><\/p><\/li><li class=\"wixui-rich-text__text\"><p class=\"font_9 wixui-rich-text__text\">A 100% prepayment is required before the first session to confirm the booking.\u00a0<\/p><\/li><li class=\"wixui-rich-text__text\"><p class=\"font_9 wixui-rich-text__text\">For in-person sessions, subsequent payments can be made by card or cash at the reception after the session.<\/p><\/li><li class=\"wixui-rich-text__text\"><p class=\"font_9 wixui-rich-text__text\">Online session payments are made via bank transfer to:<\/p><\/li><\/ol><p class=\"font_9 wixui-rich-text__text\">wysoko. gabinet psychoterapii Katarzyna Rociek<\/p><p class=\"font_9 wixui-rich-text__text\">07 1140 2004 0000 3302 7865 0535<\/p><p class=\"font_9 wixui-rich-text__text\">\u200b<\/p><p class=\"font_9 wixui-rich-text__text\">Transfers should be completed by the next day after the session. Failure to pay may result in blocked access to future appointments.<\/p><p class=\"font_9 wixui-rich-text__text\">\u00a0<\/p><p class=\"font_9 wixui-rich-text__text\">\u200b<\/p><p class=\"font_9 wixui-rich-text__text\"><strong><span class=\"wixui-rich-text__text\">VII. Withdrawal from Agreement\u200b<\/span><\/strong><\/p><ol class=\"font_9 wixui-rich-text__text\"><li class=\"wixui-rich-text__text\"><p class=\"font_9 wixui-rich-text__text\">In the case of an Agreement concluded with a User who is a consumer, i.e., a natural person who concludes an agreement not directly related to their business or professional activity, the User may withdraw from the Agreement within 14 days from the date of conclusion of the Agreement, without giving any reason and without any cost. A consumer also refers to a natural person whose conclusion of the Agreement is directly related to their business activity, but the Agreement is not of a professional nature, especially regarding the subject of their business activity, as recorded in the Central Register and Information on Business Activity.<\/p><\/li><li class=\"wixui-rich-text__text\"><p class=\"font_9 wixui-rich-text__text\">Withdrawal from the Agreement within 14 days should be done as described in point IX (cancellation of consultation appointment) of these Terms and Conditions, and can also be done by sending a declaration via email to: <a class=\"wixui-rich-text__text\" href=\"mailto:kontakt@wysoko.online\" data-auto-recognition=\"true\">kontakt@wysoko.online<\/a> Sending the declaration before the deadline is sufficient to meet the term.<\/p><\/li><li class=\"wixui-rich-text__text\"><p class=\"font_9 wixui-rich-text__text\">The Center hereby informs that the right to withdraw from the Agreement does not apply if the Center has fully performed the Service with the express consent of the User who is a consumer, and has been informed before the service started that after the service is provided, the right to withdraw from the agreement will be lost. The User receives this information when the Terms and Conditions are delivered to them.<\/p><\/li><li class=\"wixui-rich-text__text\"><p class=\"font_9 wixui-rich-text__text\">The Center informs that if the Services have been performed in full or in part at the explicit request of the User (documented on a permanent medium) before the 14-day withdrawal period expires, the User is required to pay for the portion of the services already provided before the withdrawal.\u00a0<\/p><\/li><\/ol><p class=\"font_9 wixui-rich-text__text\">\u200b<\/p><p class=\"font_9 wixui-rich-text__text\"><strong><span class=\"wixui-rich-text__text\">VIII. Termination of the Agreement<\/span><\/strong><\/p><ol class=\"font_9 wixui-rich-text__text\"><li class=\"wixui-rich-text__text\"><p class=\"font_9 wixui-rich-text__text\">The User may terminate the Agreement with immediate effect at any time, even after 14 days, however, if this occurs after the 14-day period from the conclusion of the Agreement, or if the services are provided before the 14 days at the User's express request, mutual settlements will be made according to the terms specified in point IX (cancellation of consultation appointment) of these Terms and Conditions.<\/p><\/li><li class=\"wixui-rich-text__text\"><p class=\"font_9 wixui-rich-text__text\">The Center may terminate the Agreement with immediate effect at any time, in which case the amounts paid by the User for the portion of the service not yet provided will be refunded, and mutual settlements will occur according to the terms specified in point IX (cancellation of consultation appointment) of these Terms and Conditions.<\/p><\/li><\/ol><p class=\"font_9 wixui-rich-text__text\">\u200b<\/p><p class=\"font_9 wixui-rich-text__text\"><strong><span class=\"wixui-rich-text__text\">IX. Cancellation of Consultation Appointment<\/span><\/strong><\/p><ol class=\"font_9 wixui-rich-text__text\"><li class=\"wixui-rich-text__text\"><p class=\"font_9 wixui-rich-text__text\">The User can cancel the consultation by calling 515 000 123 or sending an email to <a class=\"wixui-rich-text__text\" href=\"mailto:kontakt@wysoko.online\" data-auto-recognition=\"true\">kontakt@wysoko.online<\/a> no later than 48 hours before the scheduled consultation time. In this case, wysoko. psychotherapy center will either refund the User the amount paid for the canceled consultation or, if agreed with the User, reschedule the consultation, applying the previously paid amounts to the new consultation date. A message sent via SMS or email confirming the new consultation time constitutes confirmation of the new consultation time and a change to the agreement.<\/p><\/li><li class=\"wixui-rich-text__text\"><p class=\"font_9 wixui-rich-text__text\">Canceling a consultation for a first consultation\/session within less than 48 hours results in the loss of the appointment and the prepayment made for the canceled appointment, unless there is an exceptional case justified by force majeure. In this case, wysoko. psychotherapy center will either refund the User the amount paid for the canceled consultation or, if agreed with the User, reschedule the consultation, applying the previously paid amounts to the new consultation. A message sent via SMS or email confirming the new consultation time constitutes confirmation of the new consultation time and a change to the agreement.<\/p><\/li><li class=\"wixui-rich-text__text\"><p class=\"font_9 wixui-rich-text__text\">If the User cancels the consultation within less than 48 hours for the second or subsequent session, the appointment is lost, and the full cost of the canceled session must be paid.<\/p><\/li><li class=\"wixui-rich-text__text\"><p class=\"font_9 wixui-rich-text__text\">If the consultation with the scheduled Therapist cannot take place at the agreed time or place due to reasons for which wysoko. psychotherapy center is responsible, the Center, according to the User's choice, will:<\/p><ol class=\"font_9 wixui-rich-text__text\"><li class=\"wixui-rich-text__text\"><p class=\"font_9 wixui-rich-text__text\">Either refund the User the amount paid for such consultation and consider it canceled,<\/p><\/li><li class=\"wixui-rich-text__text\"><p class=\"font_9 wixui-rich-text__text\">Or reschedule the consultation, applying the previously paid amounts to the new consultation date,\u00a0<\/p><\/li><li class=\"wixui-rich-text__text\"><p class=\"font_9 wixui-rich-text__text\">Or, if possible, provide a replacement therapist.<br class=\"wixui-rich-text__text\" \/>A message sent via SMS or email confirming the new consultation time, place, or therapist constitutes confirmation of the new consultation time or place or therapist and a change to the agreement.<\/p><\/li><\/ol><\/li><\/ol><p class=\"font_9 wixui-rich-text__text\">\u200b<\/p><p class=\"font_9 wixui-rich-text__text\"><strong><span class=\"wixui-rich-text__text\">\u200bX. Lateness<\/span><\/strong><\/p><ol class=\"font_9 wixui-rich-text__text\"><li class=\"wixui-rich-text__text\"><p class=\"font_9 wixui-rich-text__text\">An individual consultation lasts 50 minutes unless otherwise individually agreed with the User.\u00a0<\/p><\/li><li class=\"wixui-rich-text__text\"><p class=\"font_9 wixui-rich-text__text\">The consultation will not be extended if the User is late. A delay caused by the User shortens the session time unless the therapist decides otherwise.<\/p><\/li><li class=\"wixui-rich-text__text\"><p class=\"font_9 wixui-rich-text__text\">If the User is late for the session, the therapist will wait for the User for 20 minutes. In case of a delay longer than 20 minutes (over 20 minutes), the therapist has the right to leave the office or disconnect from the computer and refuse to conduct the session. Such a session remains fully payable \u2013 the User is obliged to cover the full cost of the session.<\/p><\/li><li class=\"wixui-rich-text__text\"><p class=\"font_9 wixui-rich-text__text\">If the therapist is late for the consultation, the meeting will be extended by the amount of the delay or the therapist will ensure that the next meeting, depending on the User's availability, will be extended by the amount of the delay.<\/p><\/li><li class=\"wixui-rich-text__text\"><p class=\"font_9 wixui-rich-text__text\">If the therapist cancels the session (at any time), the session will be automatically postponed to the same date and time next week, without a charge.<\/p><\/li><\/ol><p class=\"font_9 wixui-rich-text__text\">\u00a0<\/p><p class=\"font_9 wixui-rich-text__text\"><strong><span class=\"wixui-rich-text__text\">XI. Provision of services electronically<\/span><\/strong><\/p><ol class=\"font_9 wixui-rich-text__text\"><li class=\"wixui-rich-text__text\"><p class=\"font_9 wixui-rich-text__text\">Consultations may be provided via Google Meet or another similar program.<\/p><\/li><li class=\"wixui-rich-text__text\"><p class=\"font_9 wixui-rich-text__text\">The provisions of this Regulation apply to the agreement between the psychotherapy office and the User regarding consultations provided electronically.\u00a0<\/p><\/li><li class=\"wixui-rich-text__text\"><p class=\"font_9 wixui-rich-text__text\">In order to properly conduct an electronic consultation, the User should have a device and software that meets the following minimum requirements:<\/p><ul class=\"font_9 wixui-rich-text__text\"><li class=\"wixui-rich-text__text\"><p class=\"font_9 wixui-rich-text__text\">Access to the internet;<\/p><\/li><li class=\"wixui-rich-text__text\"><p class=\"font_9 wixui-rich-text__text\">Installed and updated antivirus software;<\/p><\/li><li class=\"wixui-rich-text__text\"><p class=\"font_9 wixui-rich-text__text\">Enabled Cookies and JavaScript support;<\/p><\/li><li class=\"wixui-rich-text__text\"><p class=\"font_9 wixui-rich-text__text\">Software that allows the use of Google Meet or another communication application between the User and the therapist;<\/p><\/li><li class=\"wixui-rich-text__text\"><p class=\"font_9 wixui-rich-text__text\">A device equipped with a microphone and speakers\/headphones;<\/p><\/li><li class=\"wixui-rich-text__text\"><p class=\"font_9 wixui-rich-text__text\">A place ensuring confidentiality and comfort for the conversation.<\/p><\/li><\/ul><\/li><li class=\"wixui-rich-text__text\"><p class=\"font_9 wixui-rich-text__text\">The psychotherapy office does not guarantee the proper functioning of third-party programs used to provide consultations. Service delivery may be hindered or impossible, especially in case of poor connection quality, damage or malfunction of telecommunication devices, power supply systems, computer equipment, telecommunication network outages, power interruptions, connection disruptions, or any actions by third parties. The psychotherapy office is not responsible for such circumstances, and the service remains fully payable.<\/p><\/li><li class=\"wixui-rich-text__text\"><p class=\"font_9 wixui-rich-text__text\">The User is strictly prohibited from recording sessions. During the session, the User should ensure confidentiality, and no third parties should be present in the room during the session.<\/p><\/li><li class=\"wixui-rich-text__text\"><p class=\"font_9 wixui-rich-text__text\">The therapist may record sessions for training purposes only with the User's written consent.<\/p><\/li><li class=\"wixui-rich-text__text\"><p class=\"font_9 wixui-rich-text__text\">The Center is not responsible for damages caused by third parties as a result of the User's use of services contrary to the Regulation.<\/p><\/li><\/ol><p class=\"font_9 wixui-rich-text__text\">\u00a0<\/p><p class=\"font_9 wixui-rich-text__text\"><strong><span class=\"wixui-rich-text__text\">\u200bXII. Complaints<\/span><\/strong><\/p><ol class=\"font_9 wixui-rich-text__text\"><li class=\"wixui-rich-text__text\"><p class=\"font_9 wixui-rich-text__text\">The User has the right to file a complaint regarding the services provided under this Regulation within 14 days from the date of the consultation or the date of the termination of the Agreement.<\/p><\/li><li class=\"wixui-rich-text__text\"><p class=\"font_9 wixui-rich-text__text\">The complaint may be sent by email to: <a class=\"wixui-rich-text__text\" href=\"mailto:kontakt@wysoko.online\" data-auto-recognition=\"true\">kontakt@wysoko.online<\/a> or by mail to: wysoko. psychotherapy office, ul. Podle\u015bna 52\/68, 01-673 Warsaw.<\/p><\/li><li class=\"wixui-rich-text__text\"><p class=\"font_9 wixui-rich-text__text\">The complaint should contain the User's details (name, surname, PESEL, email address, and mailing address) and a detailed description of the circumstances underlying the complaint.<\/p><\/li><li class=\"wixui-rich-text__text\"><p class=\"font_9 wixui-rich-text__text\">wysoko. psychotherapy office will consider the complaint within 14 days of receiving it. If the complaint cannot be processed within this period, the office will inform the complainant about the reasons for the delay and the expected resolution date.<\/p><\/li><li class=\"wixui-rich-text__text\"><p class=\"font_9 wixui-rich-text__text\">A response to the complaint will be sent to the email or mailing address provided by the complainant, if requested.<\/p><\/li><li class=\"wixui-rich-text__text\"><p class=\"font_9 wixui-rich-text__text\">If the complaint is accepted, the Center will refund part or the full cost of the service to the User.<\/p><\/li><\/ol><p class=\"font_9 wixui-rich-text__text\">\u200b<\/p><p class=\"font_9 wixui-rich-text__text\"><strong><span class=\"wixui-rich-text__text\">\u200bXIII. Disputes<\/span><\/strong><\/p><ol class=\"font_9 wixui-rich-text__text\"><li class=\"wixui-rich-text__text\"><p class=\"font_9 wixui-rich-text__text\">The competent court for resolving disputes related to the implementation of the Regulation or arising in connection with the provided services is the court with jurisdiction over the location of the psychotherapy office, unless the Agreement was concluded with a User who is a consumer, in which case the competent court is the court of general jurisdiction.<\/p><\/li><li class=\"wixui-rich-text__text\"><p class=\"font_9 wixui-rich-text__text\">Detailed information regarding alternative dispute resolution methods and the principles for accessing such procedures for Users residing in Poland are available on the website of the Office of Competition and Consumer Protection at: <a class=\"wixui-rich-text__text\" href=\"https:\/\/www.uokik.gov.pl\/pozasadowe_rozwiazywanie_sporow_konsumenckich.php\" target=\"_blank\" rel=\"noopener\" data-auto-recognition=\"true\">https:\/\/www.uokik.gov.pl\/pozasadowe_rozwiazywanie_sporow_konsumenckich.php<\/a> There is a contact point at the President of UOKiK (tel. 22 55 60 333, email: <a class=\"wixui-rich-text__text\" href=\"mailto:kontakt.adr@uokik.gov.pl\" data-auto-recognition=\"true\">kontakt.adr@uokik.gov.pl<\/a> address: Plac Powsta\u0144c\u00f3w Warszawy 1, 00-030 Warsaw) to assist consumers with alternative dispute resolution issues. Consumers have the following options for using alternative dispute resolution procedures: Filing a dispute with the Permanent Consumer Arbitration Court (more information available at: <a class=\"wixui-rich-text__text\" href=\"http:\/\/www.spsk.wiih.org.pl\/);\" target=\"_blank\" rel=\"noopener\" data-auto-recognition=\"true\">http:\/\/www.spsk.wiih.org.pl\/);<\/a> Filing a dispute with the provincial inspector of the Commercial Inspection (more information available on the website of the relevant Inspectorate); Assistance from the county (municipal) consumer ombudsman or consumer protection organizations (including the Federation of Consumers and the Polish Consumers Association). Advice is available via email at: <a class=\"wixui-rich-text__text\" href=\"mailto:porady@dlakonsumentow.pl\" data-auto-recognition=\"true\">porady@dlakonsumentow.pl<\/a> and via the consumer helpline at 801 440 220. <a class=\"wixui-rich-text__text\" href=\"http:\/\/ec.europa.eu\/consumers\/odr\" target=\"_blank\" rel=\"noopener\" data-auto-recognition=\"true\">http:\/\/ec.europa.eu\/consumers\/odr<\/a> The European Union provides an online dispute resolution platform at <a class=\"wixui-rich-text__text\" href=\"https:\/\/uokik.gov.pl\/spory_konsumenckie_faq_platforma_odr.php).\" target=\"_blank\" rel=\"noopener\" data-auto-recognition=\"true\">https:\/\/uokik.gov.pl\/spory_konsumenckie_faq_platforma_odr.php).<\/a> All disputes arising from the agreement are subject to the jurisdiction of common courts. This agreement does not include an arbitration clause. The Center reserves the right to separately express consent to alternative dispute resolution methods in specific cases.<\/p><\/li><\/ol><p class=\"font_9 wixui-rich-text__text\">\u00a0<\/p><p class=\"font_9 wixui-rich-text__text\"><strong><span class=\"wixui-rich-text__text\">\u200bXIV. Personal Data<\/span><\/strong><\/p><ol class=\"font_9 wixui-rich-text__text\"><li class=\"wixui-rich-text__text\"><p class=\"font_9 wixui-rich-text__text\">The principles of personal data processing and Cookies are available in the Privacy Policy at:\u00a0<a class=\"wixui-rich-text__text\" href=\"https:\/\/wysoko.online\/en\/politykaprywatnosci\/\" target=\"_blank\" rel=\"noopener\" data-auto-recognition=\"true\">https:\/\/www.wysoko.online\/politykaprywatnosci<\/a><\/p><\/li><\/ol><p class=\"font_9 wixui-rich-text__text\">\u00a0<\/p><p class=\"font_9 wixui-rich-text__text\"><strong><span class=\"wixui-rich-text__text\">XV. Other Provisions<\/span><\/strong><\/p><ol class=\"font_9 wixui-rich-text__text\"><li class=\"wixui-rich-text__text\"><p class=\"font_9 wixui-rich-text__text\">There is a total ban on smoking and using tobacco and nicotine products, including e-cigarettes, on the premises of wysoko. psychotherapy office, as well as a total ban on consuming alcoholic beverages and other substances.<\/p><\/li><li class=\"wixui-rich-text__text\"><p class=\"font_9 wixui-rich-text__text\">It is also prohibited to use devices in the psychotherapy office without the consent of the office staff (this does not apply to the coffee machine, refrigerator, microwave, and kettle) and to bring image and sound recording devices. Recording sessions is strictly prohibited. The therapist may record sessions for training purposes only with the User's written consent.<\/p><\/li><li class=\"wixui-rich-text__text\"><p class=\"font_9 wixui-rich-text__text\">Children under the age of 13 may only stay in the psychotherapy office in the presence of and under the continuous care of the User. The office is not responsible for children left unattended. Parents or legal guardians are responsible for any damage or destruction caused by children. There is a total ban on running and playing on the premises of the psychotherapy office. Absolute silence and calm are required while services are being performed by the office staff.<\/p><\/li><li class=\"wixui-rich-text__text\"><p class=\"font_9 wixui-rich-text__text\">The office is not responsible for items left on its premises.<\/p><\/li><li class=\"wixui-rich-text__text\"><p class=\"font_9 wixui-rich-text__text\">The psychotherapy office may refuse to provide services if:<\/p><ol class=\"font_9 wixui-rich-text__text\"><li class=\"wixui-rich-text__text\"><p class=\"font_9 wixui-rich-text__text\">The User's demands, wishes, or expectations prevent or seriously hinder the proper provision of services or pose a threat to others;<\/p><\/li><li class=\"wixui-rich-text__text\"><p class=\"font_9 wixui-rich-text__text\">The User's behavior prevents or seriously hinders the proper provision of services (e.g., due to alcohol or drug intoxication or an improper medication dose) or poses a threat to others or makes it difficult to provide services to others.<\/p><\/li><\/ol><\/li><li class=\"wixui-rich-text__text\"><p class=\"font_9 wixui-rich-text__text\">Meetings of a \"non-therapeutic\" (social) nature with the User's therapist are prohibited.<\/p><\/li><li class=\"wixui-rich-text__text\"><p class=\"font_9 wixui-rich-text__text\">wysoko. psychotherapy office provides services to the User with due diligence and professional care, but in no case guarantees the achievement of a specific result.<\/p><\/li><li class=\"wixui-rich-text__text\"><p class=\"font_9 wixui-rich-text__text\">Two close people cannot use the services of the same therapist.<\/p><\/li><li class=\"wixui-rich-text__text\"><p class=\"font_9 wixui-rich-text__text\">Unless the therapist decides otherwise, participation in two different therapy processes with the same therapist is excluded.<\/p><\/li><\/ol><p class=\"font_9 wixui-rich-text__text\">\u00a0<\/p><p class=\"font_9 wixui-rich-text__text\"><strong><span class=\"wixui-rich-text__text\">\u200bXVI. Final Provisions\u00a0<\/span><\/strong><\/p><ol class=\"font_9 wixui-rich-text__text\"><li class=\"wixui-rich-text__text\"><p class=\"font_9 wixui-rich-text__text\">wysoko. psychotherapy office may discontinue the Service at any time for any reason, including without cause, but this will not affect existing agreements, especially already scheduled consultations.<\/p><\/li><li class=\"wixui-rich-text__text\"><p class=\"font_9 wixui-rich-text__text\">In matters not regulated by the Regulation, the general provisions of the Civil Code apply.<\/p><\/li><li class=\"wixui-rich-text__text\"><p class=\"font_9 wixui-rich-text__text\">wysoko. psychotherapy office reserves the right to make changes to the Regulation. The version of the Regulation applicable to agreements concluded before the changes will be the one in effect at the time the agreement was concluded, except for new provisions that are more favorable to the User (such provisions will also apply to agreements concluded before the change in the Regulation).\u00a0<\/p><\/li><li class=\"wixui-rich-text__text\"><p class=\"font_9 wixui-rich-text__text\">The law governing this Regulation and the agreements for electronic services is Polish law.<\/p><\/li><li class=\"wixui-rich-text__text\"><p class=\"font_9 wixui-rich-text__text\">The competent court for resolving disputes related to the application of the Regulation or arising from the provided services is the court with jurisdiction over the location of the psychotherapy office, unless the Agreement was concluded with a consumer, in which case the competent court is the general jurisdiction court.<\/p><\/li><\/ol><p class=\"font_9 wixui-rich-text__text\">\u200b<\/p><p class=\"font_9 wixui-rich-text__text\">This version of the Terms &amp; conditions was published and came into effect on:\u00a0<\/p><p class=\"font_9 wixui-rich-text__text\">27.01.2025 r.<\/p><p class=\"font_9 wixui-rich-text__text\">\u00a0<\/p><p class=\"font_9 wixui-rich-text__text\">\u00a0<\/p><p class=\"font_9 wixui-rich-text__text\"><strong><span class=\"wixui-rich-text__text\">MODEL WITHDRAWAL FORM<\/span><\/strong><\/p><p class=\"font_9 wixui-rich-text__text\">(This form should be completed and sent only if you wish to withdraw from the contract)<\/p><p class=\"font_9 wixui-rich-text__text\">TO: wysoko. psychotherapy office<\/p><p class=\"font_9 wixui-rich-text__text\">ul. Podle\u015bna 52 lok. 68<\/p><p class=\"font_9 wixui-rich-text__text\">Warsaw 01-673<\/p><p class=\"font_9 wixui-rich-text__text\">e-mail: <a class=\"wixui-rich-text__text\" href=\"mailto:kontakt@wysoko.online\" data-auto-recognition=\"true\">kontakt@wysoko.online<\/a><\/p><p class=\"font_9 wixui-rich-text__text\">\u00a0<\/p><p class=\"font_9 wixui-rich-text__text\">I, \u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026. hereby inform about my withdrawal from the contract for the provision of services by wysoko. psychotherapy office<\/p><p class=\"font_9 wixui-rich-text__text\">Date of contract conclusion (confirmation of first consultation):<\/p><p class=\"font_9 wixui-rich-text__text\">Name and surname of the consumer:<\/p><p class=\"font_9 wixui-rich-text__text\">Address of the consumer:<\/p><p class=\"font_9 wixui-rich-text__text\">Signature of the consumer(s) (only if the form is sent in paper form)<\/p><p class=\"font_9 wixui-rich-text__text\">Date<\/p><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>I. Wst\u0119p Niniejszy Regulamin wysoko. gabinet psychoterapii okre\u015bla w szczeg\u00f3lno\u015bci: rodzaje i zakres us\u0142ug \u015bwiadczonych przez wysoko. gabinet psychoterapii; warunki zawierania i rozwi\u0105zywania um\u00f3w z wysoko. gabinet psychoterapii; tryb post\u0119powania reklamacyjnego oraz alternatywnych metod rozwi\u0105zywania spor\u00f3w.\u00a0 \u00a0 II. Definicje U\u017cyte w niniejszym Regulaminie definicje oznaczaj\u0105, co nast\u0119puje: Centrum lub wysoko. gabinet psychoterapii z siedzib\u0105 w [&hellip;]<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-108","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Regulamin Wysoko. Gabinet Psychoterapii | Wysoko. 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